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Tech Support Job Description:
This highly visible role is responsible for ensuring 100% customer satisfaction. Working directly with our clients you will troubleshoot and resolve technical problems. This role requires an independent, self-starter who can work effectively with a wide range of people and situations. You must have your own transportation.


Primary Responsibilities:
• Troubleshoot, maintain and repair computers and networks.
• Perform problem resolution on PCs
• Provide on-site tech support
• Respond to customer inquiries by way of email and telephone.
• Assist in refining product support documentation (installation guides, etc.)
• Ensure that all customer inquiries are resolved in a timely and responsive manner with 100% customer satisfaction


Qualifications:
• Min. 2 years experience in a computer-related field or equivalent certifications.
• Dependable transportation
• Strong communication and interpersonal skills
• Serve as a technical resource to other support personnel.
• Strong organizational skills
• Excellent analytical and problem solving skills.
• Able to follow directions
• Display and maintain a high level of professional behavior at all times.
• Demonstrated positive attitude
• Ability to work both independently and on a team


Travel Requirements:
• Travel may be required for network troubleshooting, installation and inspections. Some travel may require overnight stays.


Strongly Desired, But Not Required:
• MCP / MCSE
• A+ Certification
• Macintosh Knowledge (not required)

Application Process:

Please submit your completed resume with references to:

info@HulaFish.com by Friday August 20, 2004.